Frequently Asked Questions
Everything you need to know about your Albaray order.
What is Albaray's shipping policy?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a certain threshold.
How can I return an item?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We prioritize organic cotton, recycled polyester, and EcoVero™ viscose to ensure our fashion has a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we have a very small window for changes. Please contact our customer service team immediately, and we will do our best to assist you.